We have tried answering all your questions so that your shopping experiece with us is at ease.

  • Quality Products Chahiye Toh O.K Karo

Each email address and phone number can be associated with one originalkart account only.

Yes, you can place orders for multiple cities.

Yes, you can add multiple delivery addresses in your Originalkartaccount. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

No. Registration on originalkart.com is absolutely free.

Each email address and contact phone number can only be associated with one Originalkart account.

My Shopping List is a comprehensive list of all the items previously ordered by you on Originalkart.com. This enables you to shop quickly and easily in future.

My Account is the section you reach after you log in at Originalkart.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

Credit notes reflect the amount of money which you have pending in your Originalkart account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.

Yes it is absolutely safe to use your card on Origialkart.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your originalkart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

You can pay for your order on orginalkart.com using the following modes of payment: Cash on Delivery. Credit and debit cards (VISA / Mastercard / Rupay),Gift Vouchers, Gpay, andPaytm.

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

There is no VAT. However, GST will be applicable as per Government Regulations.

The originalkart Wallet is a pre-paid credit account that is associated with your originalkart account. This prepaid account allows you to pay a lump sum amount once to originalkartand then shop multiple times without having to pay each time.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

City Order type Order value Delivery Charge
Asansol, Alipurduar, Bahrampur, Balurghat, Basirhat, Barasat, Barrackpur, Baruipur, Baranagar, Bongaon, Bokaro,Burdwan, Coochbihar, Chandannagar, Chinsurah, Chakdaha, Dhanbad,Durgapur, Dhulian, Darjeeling, Haldia, Habra, Howrah, Hooghly, Jamshedpur, Jalpaiguri , Jangipur, Kolkata, kalyani, Krishnanagar,Khargapur, Malda, Midnapur, Nabadwip, Purulia, Ranchi, Ranaghat, Raiganj, Shantipur, Siliguri, Sonarpur, Suri, Serampore. All (Express, Slotted Delivery, Specialty Stores) Rs. 600/- Rs.60/-
Rs.600 – Rs.1199 Rs. 40/-
Rs.1200- Rs.1999/- Rs 25/-
Above 2000/- Free

For OK Club Member customers in all cities with order value Rs. 600/- or above,the delivery charge is Rs. 0 (free delivery).


Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

In case of a delay, our customer care team will keep you updated about your delivery. Additionally 5% of the order value will be credited to your originalkartaccount which can be used in your next order.

In case of a delay, our customer support team will keep you updated about your delivery. Additionally 5% of the order value will be credited to your originalkart account which can be used in your next order.

Fresh fruits and vegetables are hand-picked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Originalkart has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose 6:00 pm to 8:30 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. Please note that we do same daydelivery *Subject to slot availability.

There is no minimum order for delivery but we charge a nominal delivery charge as below. Orders above Rs.2000/- are free

City/ Town Order type Order value Delivery Charge
Asansol, Alipurduar, Bahrampur, Balurghat, Basirhat, Barasat, Barrackpur, Baruipur, Baranagar, Bongaon, Bokaro,Burdwan, Coochbihar, Chandannagar, Chinsurah, Chakdaha, Dhanbad,Durgapur, Dhulian, Darjeeling, Haldia, Habra, Howrah, Hooghly, Jamshedpur, Jalpaiguri , Jangipur, Kolkata, kalyani, Krishnanagar,Khargapur, Malda, Midnapur, Nabadwip, Purulia, Ranchi, Ranaghat, Raiganj, Shantipur, Siliguri, Sonarpur, Suri, Serampore. All (Express, Slotted Delivery, Specialty Stores) < Rs. 600 /- Rs.60/-
Rs.600 – Rs.1199 Rs. 40/-
Rs.1200- Rs.1999/- Rs 25/-
2000/- and Above Free

Note:

For OK Club Member customers in all cities with order value Rs. 600/- or above,the delivery charge is Rs. 0 (free delivery).

The Same day Delivery is applicable to our entire range of products. Please note this facility is available in selected location only.

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order. Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

Delivery slots are time slots during which you will receive your order. Originalkart currently offers 3 delivery slots each day. These are:

Asansol, Alipurduar, Bahrampur, Balurghat, Basirhat, Barasat, Barrackpur, Baruipur, Baranagar, Bongaon, Bokaro,Burdwan, Coochbihar, Chandannagar, Chinsurah, Chakdaha, Dhanbad,Durgapur, Dhulian, Darjeeling, Haldia, Habra, Howrah, Hooghly, Jamshedpur, Jalpaiguri , Jangipur, Kolkata, kalyani, Krishnanagar, Khargapur, Malda, Midnapur, Nabadwip, Purulia, Ranchi, Ranaghat, Raiganj, Shantipur, Siliguri, Sonarpur, Suri, Serampore.

1. Slot 1 - 7:00 AM to 9:30 AM.
2. Slot 2 - 10:00 AM to 12:30 PM.
3. Slot 3 - 6:00 PM to 8:30 PM.

5 minutes. After this the slot will be released for other shoppers on the website.

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the originalkart app.

Once you log in to your account, you will notice that on the right side of the website, under "My kart" the next available slot in which you can order will be displayed.

You will receive an email as well as an sms about unavailable items before the delivery of your order.

You will receive an email as well as an sms about unavailable items before the delivery of your order.

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it

Cut off time is the time after which the order gets processed for delivery.

After this time you will not be able to modify or cancel your order, cut off time for Slot 3 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day.

Our customer care team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience withoriginalkart. Do write to us customercare@originalkart.com in case of positive or negative feedback.

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can

be reached via email at customercare@originalkart.com. If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer care team with details or your order as well as the issue you faced.

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at customercare@originalkart.com.

Go to originalkart.com or click the signup link received with the invite and register using your referral code. Press the signup button and complete your first purchase of minimum Rs.500. Once your order is successfully delivered, originalkart will check if all the required conditions are met and within 24 hours both you and your friend will receive 100 points as originalkart wallet credit. You can use this wallet credit for any future purchases with originalkart.

No we are a purely internet based company and do not have any brick and mortar stores.

To ensure the account security of our members, we cannot disclose or confirm any account information or order history from another member's account. However, if you aren't notified about your referral bonus within 30 days, it's likely that one or more of the following could have happened:
• The person who clicked the link was already a originalkart user
• The user clicked on your link and didn't create an account or complete their first purchase.
• The value of the first order was less than Rs.500. This excludes specialty, JIT and delivery charges.
• The referred member placed an eligible order, but the order was cancelled due to any fraud detection by the system.
• Our fraud detection system pointed to the referee as an existing customer or any other fraudulent activity.

What are the modes of refund?The amount will be refunded to your originalkart.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.

Login to your originalkartaccount through our website on your desktop or our app on your mobile. On Website - Click on ‘My Account’ (top right) and you will find ‘Refer & Earn’ under ‘My Account’ Menu. On Mobile App – Click on the Sidebar menu (top left) and go to ‘Refer & Earn’. Use your unique Referral Code to invite your friends and ask them to sign up using your referral code. On successful registration and delivery of a minimum order worth Rs.500 by your friend, you and your friend earn a wallet credit worth 100 points.

You can refer up to 50 of your friends to originalkart and earn a maximum of 5000points as referral bonus. From the 21st invitation, even if the referee completes the transaction of a minimum value of Rs.500 and use the unique referrer code while signing up, the referral bonus will not be credited. To ensure that users don't get spammed, kindly send invites only to people you are acquainted with.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer care team and we will do the needful.

No, there is no expiry date on the reward amount. Once the money is credited to your originalkartwallet, it stays there till its used.

There is a link called "Super Market Offers" on the top right hand side of our website. All products with any discount or promotions are listed under this section.

There is an inbuilt wallet on originalkart for every user. Your referral reward will be credited there so you can use it for any future transactions onoriginalkart. The reward will get credited to you within 24 hours of your friend’s successful order delivery.

We currently have products in the following categories:
• Groceries
• Packaged and Processed Food Items
• Dairy Products (Including Butter & Cheese)
• Food Items
• Fresh Vegetables and Fruits
• Fish, Meat and Eggs
• Beverage
• Wine and Liquor
• Sanitizer, Mask
• Medicines
• Homecare
• Healthcare and Beauty-care
• Sweets and Confectionery
• Ritual Items
• Snacks and Branded Foods
• Gourmet

Yes, you can. Follow the simple steps mentioned below to shop from your previous order:
• Sign In with your credentials.
• Click on "ORDER STATUS" link located on the home page.
• You are taken to the page where you can see the list of all your previous orders.
• You will see "Re-Order" button next to your orders. Click on the button and all the items from previous order will be added into your shopping cart.
• After all the items are added in your shopping cart, you can add/remove any items as required.

We do not take orders through our call center as of now. You can place orders online through our Website, mobile website or Mobile App only.

Registering at originalkart is simple and free. As a registered user, you would be able to see the history of all your past orders and at the same time be able to use several features.
a. Access "My Account" where you can manage your multiple addresses, check all your orders, change passwords and personal details.
b. Create your own "Shopping List" and have all the items you need to buy in one place.
c. “Shop From Your Previous Order", thereby saving a lot of time by quickly placing an order (with a whole list of items).

Only one mobile number can be registered for one account. There cannot be multiple registrations with a single mobile number.

Didn't get an OTP? Don't worry. Wait for a few minutes, if you still don't receive one, click on the "Resend OTP" option to generate another OTP.

Yes, you can use the same login credentials for both DMart Ready mobile app and website. Your credentials would be available in both these platforms so there wouldn't be any trouble signing in.

It is a good practice to keep your personal information updated on originalkart account to receive communications. You can do so by following below mentioned steps:
1) Sign-In
2) Go to "My Account"
3) Click Personal Details
4) Update information like Mobile Number, email etc.
5) Click Save
Note: You will be asked to verify your Mobile number and Email ID to make the changes effective.

Yes, it's absolutely safe to use your card for making payment at originalkart. We take special care in conducting the entire payment process right from authentication of the various credentials till the transaction is complete, thus making online shopping safer for you.

You can pay for your order using the following modes of payment:
• Credit Cards: All Visa, Master, Amex, RuPay cards issued in India are accepted.
• Debit Cards: All Visa, Master, RuPay debit cards issued in India are accepted.
• Net Banking: You can pay using your Bank account directly if you have an Internet Banking facility provided by your bank.
• Cash on Delivery (CoD): originalkartalso allows you to pay for your shopping using the "Cash on Delivery" (CoD) method. This means that you can comfortably pay for the items that you have ordered at the time of delivery.

We do not have eWallet / Sodexo / Meal coupons / Voucher payment option as of now.

In case your payment fails, you will be informed through an onscreen message that will appear after the failure. This will be accompanied by an SMS to you intimating the same. Also, after this, you will be prompted to retry making payment.

• You can change the delivery time slot of your order by going to ‘My Orders’ link on the Android and iOS app. On the web site, you will find ‘My Orders’ in the ‘My Account’ section.
• In case you do not see the link 'Change Slot' in the My Orders section, it means that we have already packed or dispatched your order and cannot make slot changes.

a. Login to the site/app using your credentials
b. Click on 'My Account' Page and select 'My Orders'
c. You will see status of your order under "Status" column.
Additionally, we will be sending you SMS at every stage of your order shipping & delivery.

In case any of your ordered items are not available with us, you will receive an SMS regarding the same from us.

Delivery Slot is the time period chosen by you to either pick up your order from the originalkartPick Up Point OR get it delivered to your preferred address.

You can change your delivery slot after placing the order. Follow the 3 easy steps to change the delivery time or date of your Order:
• Login to the Site/App using your credentials.
• Go to "My Account" page and select 'My Orders' link.
• Click on the link 'change' under 'Delivery Date & Time' to change your time slot.
In case you do not see the 'Change' link, it means that we have already initiated processing your order and no changes can be made to it now.
You cannot make changes to the type of delivery i.e. Home delivery / Pick-up after placing the order. You can opt to cancel your order completely and place a new one.

You can check the serviceability from our website/App.
• Click on "Deliver to" on the top right side of the page.
• A pop-up message/page will open up with the text box saying "Enter your Area/ Pincode". Search for your pin code/delivery location. You will see list of all areas serviceable.
• If your area is not serviceable, you will see a message on the screen.

In case you haven't received the free items as mentioned in the website, please contact our customer service team with your concern. For further details please write to us at customercare@originalkart.com. We will try and resolve the issue at the earliest.

It usually takes 3 - 5 working days for the refund amount to be credited to your bank account/ credit card account, once the refund has been initiated. If you do not receive your refund amount even after 3 - 5 working days, request you to confirm it with your bank. In case you find out from your bank that the amount has still not been processed then write to us at customercare@originalkart.com with ‘Refund Issue’ mentioned in the subject line.

Yes, certain products can be ordered in bulk quantity. These products are tagged as "Available in Bulk".

All products ordered in bulk quantity need to be prepaid only.